[Kiwihost]

When setting up your email client, the mailserver for both incoming and outgoing mail will always be mail.yourdomainname The logon name is the full email address of the mailbox you have created via the control panel e.g. username@yourdomainname and the password is whatever you set when creating the mailbox. No other settings should be enabled, e.g if your Client defaults to using Secure Authentication, APOP or SSL make sure this is turned OFF.

Basic Settings
Incoming Server: mail.yourdomainname
Outgoing Server: mail.yourdomainname
Account Type: Either POP3 or IMAP both are supported
Logon Name: your full email address

Ensure you are not using SSL, APOP.

To send via our servers you must enable SMTP Authorisation:

Outlook Express
1) Select 'Tools' -> 'Accounts' from the menu.
2) Highlight your account.
3) Click on the "Servers" tab.
4) Check the box that says "My Server Requires Authentication" for the "Outgoing Mailserver".
5) Click "Settings" and ensure "Same as Incoming" is selected.

Outlook
1) Select 'Tools' -> 'E-mail Accounts' from the menu.
2) Select 'View or change existing e-mail accounts' and then press next.
3) Highlight your account and select change, or double click on the account.
4) Click on "More Settings".
5) Click on the "Outgoing Server" tab.
6) Check the box that says "My Outgoing Server (SMTP) Requires Authentication".
7) Ensure the "Use same settings as my incoming mail server" is selected.

Eudora
1) Select 'Tools' -> 'Options' from the menu.
2) Select "Sending Mail".
3) Check "Allow Authentication".


Regards,
Kiwihosting.net Limited.

[Kiwihost]

If none of the above changes work for you, then one final thing to try is to change the outgoing SMTP port in your client from port 25 to port 2525. Many ISP's are blocking the standard port in an effort to try and force their customers into using the ISP's mailserver rather than an external one.

We have found that in many cases changing the port has fixed outgoing mail issues.